Terms of Service

1. Agreement to Terms

By accessing or using DeCloudUs (“Service”, “Platform”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and the operator of DeCloudUs.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the “Effective Date” at the top. Your continued use of the Service after any such changes constitutes your acceptance of the revised Terms.

2. Description of Service

DeCloudUs is a privacy-first Domain Name System (DNS) resolver platform that provides DNS resolution services with built-in content filtering, ad blocking, and privacy protection. The Service allows users to create DNS profiles with customizable filtering rules, blocklists, schedules, and upstream resolver configurations.

The Service includes, but is not limited to, the following features:

• DNS query resolution through our global resolver network
• Custom DNS profiles with configurable filtering categories and services
• Custom blocking and allowlist rules (domain-level, suffix, wildcard)
• Scheduled rule activation based on days and times
• DNS query logging with configurable retention and privacy controls
• Regional resolver selection for performance and data residency
• Custom upstream DNS recursor configuration
• API access for programmatic management of profiles and settings

3. User Accounts

To use the Service, you must register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete information during registration
• Promptly update your account information if it changes
• Maintain the security of your authentication credentials (passwords, passkeys, one-time codes)
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account, whether authorized or not

We reserve the right to suspend or terminate accounts that violate these Terms or that are used in connection with fraudulent or abusive activity.

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation
• Transmit or distribute malware, spam, or other harmful content
• Attempt to gain unauthorized access to our systems, networks, or other users’ accounts
• Interfere with or disrupt the integrity or performance of the Service
• Resell, sublicense, or redistribute the Service without prior written consent
• Use the Service to facilitate DNS-based attacks, amplification attacks, or other abusive DNS traffic
• Reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service
• Use automated tools to scrape, crawl, or extract data from the Service beyond what our API permits
• Create multiple accounts to circumvent usage limits, restrictions, or bans

We reserve the right to take corrective action, including account suspension or termination, for violations of this policy.

4.1 Use of the AI Assistant

Changes made through the AI assistant are changes made by you. The assistant acts within the permissions you grant it and affects live DNS resolution for every device using the profiles it can reach. You remain responsible for the configuration of your account however it was changed, and you should review what the assistant proposes before approving it.

The assistant may produce inaccurate or incomplete information. It is provided as a convenience and not as professional advice, and you should not rely on it as the sole basis for a decision that matters to you. Attempting to use it to circumvent the restrictions in this section, to access another account, or to place load on the Service beyond ordinary use is a breach of these Terms.

5. Subscription and Billing

Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to the following:

5.1 Pricing and Payment

• Subscription fees are billed in advance on a monthly, quarterly, semi-annual, or annual basis, depending on the plan selected
• All prices are listed in the currency displayed at the time of purchase and are subject to change with prior notice
• Payment is processed through our authorized payment providers (Stripe, PayPal, or other supported methods)
• You authorize us to charge the applicable fees to your designated payment method

5.2 Free Trial

We may offer a free trial period for new subscribers. Trial periods, if available, are limited to one per user. At the end of the trial period, your subscription will automatically convert to a paid plan unless you cancel before the trial ends. You will be charged the then-current subscription fee.

5.3 Renewal and Cancellation

• Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date
• You may cancel your subscription at any time through your account dashboard
• Upon cancellation, you will retain access to paid features until the end of the current billing period
• No partial-month or partial-period refunds are provided for unused portions of a billing period, since you retain full access until expiration

5.4 Price Changes

We may change subscription pricing with at least 30 days’ advance notice. If you do not agree with the new pricing, you may cancel your subscription before the change takes effect. Continued use after the effective date constitutes acceptance of the new pricing.

5.5 AI Assistant Tokens

The AI assistant built into the dashboard, named “Dex”, is paid for with tokens, which are purchased separately from your subscription and are not included in any plan. Using the assistant is optional; the rest of the Service does not require tokens.

• Purchases are final. Tokens are delivered immediately on payment and cannot be returned, exchanged, or refunded. You will be asked to acknowledge this at checkout before payment is taken
• Tokens do not expire while your account remains open. An unused balance carries over indefinitely
• Tokens have no cash value. They are not transferable between accounts and cannot be exchanged for money or credit
• Unused tokens are forfeited on account closure, along with the rest of your account data, and are not refundable
• Token purchases are processed by our payment provider in the same manner as subscription payments

The number of tokens a request consumes depends on the length of your request, the work required to answer it, and the length of the response. It also depends on which language model handled the request: we may route requests to different models based on availability and model upgrades. Your balance and a record of what has been spent are available in your account at all times.

We may change token pricing or pack sizes without prior notice. Tokens already purchased are unaffected by a later price change. If your balance is exhausted mid-request, the request in progress is completed and the assistant will not begin another until you add more.

5.6 Promo Codes

Promotional codes, discounts, and coupons are subject to the terms specified at the time of distribution. Promo codes may not be transferred, sold, or combined with other offers unless explicitly stated. We reserve the right to revoke or modify promotional offers at any time.

6. Data Processing and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points:

• We process DNS queries as a technical service provider, acting as a data processor on your behalf
• DNS query logs, when enabled, are stored only for the retention period you configure and are never sold to third parties
• We collect minimal personal data necessary to provide the Service
• You retain full control over your DNS logging preferences, including the ability to disable logging entirely
• Client IP address logging is optional and off by default
• The AI assistant is optional. What you type into it is sent to a hosted language model provider solely to produce a response, under contractual commitments that it is not retained by the provider, not used to train any model, and not reviewed by their staff
• Assistant conversations are stored on our infrastructure so you can return to them, can be deleted by you at any time, are deleted automatically after a limited retention period, and are removed entirely when your account is closed

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by us and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.1 Our Rights

All right, title, and interest in and to the Service, including but not limited to the software, documentation, user interface, visual design, and underlying technology, remain our exclusive property.

7.2 Your Content

You retain ownership of any data, DNS configurations, custom rules, and other content you submit to the Service (“User Content”). By submitting User Content, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, process, and store your User Content solely for the purpose of providing the Service to you.

7.3 API Access

If you access the Service through our API, you agree to comply with our API usage guidelines. We reserve the right to rate-limit, suspend, or terminate API access for abuse or excessive usage.

8. Service Levels and Availability

We strive to provide the Service with high availability and performance, but we do not guarantee uninterrupted or error-free operation. The Service is provided “as is” and “as available” without warranties of any kind, either express or implied.

We may experience scheduled maintenance, unscheduled outages, or other interruptions. We will make reasonable efforts to provide advance notice of scheduled maintenance. We are not liable for any downtime resulting from circumstances beyond our control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

9. Termination

Either party may terminate these Terms at any time:

• You may terminate by closing your account through the dashboard settings or by contacting us. Upon termination, your right to use the Service will immediately cease.
• We may terminate or suspend your account at our sole discretion, with or without notice, for conduct that we determine violates these Terms, is harmful to other users or our systems, or for any other reason we deem appropriate.

Upon termination:

• Your right to access the Service will cease immediately
• We will delete your personal data in accordance with our Privacy Policy
• DNS profiles associated with your account will be immediately deleted
• Any outstanding subscription obligations remain due and payable
• Sections that by their nature should survive termination will remain in effect, including but not limited to Sections 7 (Intellectual Property), 10 (Limitation of Liability), and 11 (Indemnification)

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• WE DO NOT WARRANT THAT DNS RESOLUTION RESULTS ARE ACCURATE, COMPLETE, OR RELIABLE
• IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE AMOUNT YOU PAID US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM
• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE THEORY OF LIABILITY

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party right, including intellectual property rights
• Any User Content you submit, post, or transmit through the Service

12. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the operator of DeCloudUs is organized, without regard to its conflict of law provisions.

Any disputes arising out of or related to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration body, or in the courts of the applicable jurisdiction, at our sole discretion.

You agree to waive any right to a jury trial and to participate in class action lawsuits or class-wide arbitration.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of the Service and supersede any prior agreements or understandings.

13.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced by a valid provision that most closely reflects the intent of the original provision.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

13.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

13.5 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from a force majeure event, including but not limited to natural disasters, war, terrorism, civil unrest, pandemics, government actions, power outages, internet disruptions, or other events beyond our reasonable control.

13.6 Export Compliance

You may not use the Service if you are located in a country embargoed by the United States or if you are on any U.S. government sanctions list. You warrant that you are not a person or entity prohibited from receiving services under applicable export control laws.

14. Contact Information

If you have any questions about these Terms, please contact us through the contact information provided on our website or by emailing our support team.

For billing inquiries, account issues, or legal matters, please reach out through your account dashboard or the contact form on our website.